Delivery & Shipping

 

Shipping policy

Australian delivery

Standard shipping is free on all Australian orders, with no minimum spend.

Express shipping is available at an additional cost, shown at checkout.

Dispatch and delivery times

We usually process orders within one working day. Occasionally, dispatch may take longer.

You will receive a shipping confirmation email with tracking when your order is dispatched.

Delivery times depend on your location and the shipping service selected. Your carrier’s tracking information provides the latest delivery estimate. Please allow extra time during busy periods and public holidays.

International delivery

International shipping is available to destinations offered at checkout. Shipping charges are shown before you pay.

Customs processing may affect delivery times, and import duties or taxes may apply in your destination country.

Need to change your address?

Email orders@hnysleepwear.com.au as soon as possible with your order number and correct address.

We can usually update an address before dispatch. Once an order has shipped, we will help you check the options available with the carrier.

Delayed or missing delivery

Check your tracking, delivery address and any collection or delivery instructions from the carrier.

If your parcel still cannot be located, email orders@hnysleepwear.com.au with your order number so we can help investigate.

Wrong or damaged item

Please contact orders@hnysleepwear.com.au promptly with your order number, a description of the issue and photos if available.

See our Return and refund policy for details.